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3.0

Drive Belt idler pulley part number AM138081 came apart at 304 hours. The pulley is a cheap made plastic pulley similar to the $10 to $12 pulleys found on other brands of mowers, but John Deere's price is $39.

I called JD customer service and they would not provide any satisfaction because the mower was out of warranty from a time perspective, even after I explained how the part had failed before the hours warranty is out. I am very disappointed in the quality of the part being put on a $7000+ machine, as well as the price of the replacement part when similar parts on the market are only a third of the price.

Reason of review: Bad quality.

Monetary Loss: $39.

Preferred solution: Full refund.

John Deere Cons: Plastic idler puller on drive belt.

Location: Oakboro, North Carolina

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